Hello Public Service 3939, the administrative intelligence service

Do you have questions about labor law in the private sector, a court procedure, family or foreigner law, elections, a civil status document, or other questions about administrative procedures to be carried out? The first reflex is to consult the site Public Service and, if you can't find your answers, contact Public Service Hello 3939.

By calling the 3939, you can obtain information in the following areas:

• Labor law in the private sector.
• Housing and city planning.
• Legal, civil or criminal proceedings.
• Family, personal or inheritance law.
• Law of foreigners, associations or civil status.

How does Allô Service Public 3939 work?

This service allows you to enter into telephone communication with a specialist informant, official of the Ministry of Labor, Interior, Justice or Housing.

You have several possibilities to contact them.

1/ Conventional telephone accessibility

• Either by using the reminder feature present on some sheets of the site Public Service (section “Who can help me?”). It allows you to be called back free of charge in a maximum of 45 minutes after the request.
• Either by dialing the number directly on your phone 3939 (an interactive voice server guides you through various options to get a referral message or to connect with an informant).

2/ Persons who are deaf or hard of hearing

You can use a multi-media solution (tablet, smartphone and computer) that facilitates exchanges thanks to the following 3 modes of communication:

• video interpretation in LSF (French sign language);
• Instant speech transcription (real-time captioning);
• visio-coding in LPC (complete spoken language).

An online service is at your disposal: Telephone accessibility for people who are deaf or hard of hearing.