What is Hello Public Service 3939?

Verified 10 November 2025 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)

Allô Public Service 3939 is a telephone administrative intelligence service. It provides information on the rights, obligations and steps to be taken.

Allô Public Service 3939 is a telephone administrative intelligence service. It provides information on the rights, obligations and steps to be taken in the following areas:

  • Labor law in the private sector
  • Housing and city planning
  • Legal, civil or criminal proceedings
  • Family, personal or inheritance law
  • Law of foreigners, associations or civil status.

Warning  

Allô Public Service 3939 is a service of general information which does not have access to personal records users. It cannot therefore provide information on the progress of a file.

The operation of the service differs depending on whether you are a deaf or hard of hearing person or not.

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Conventional telephone accessibility

Allô Public Service 3939 allows you to enter into telephone communication with a specialized informant, an official of the Ministry of Labor, Interior, Justice or Housing.

Hello Public Service 3939 is accessible in 2 ways :

  • Either by composing directly on your phone the number 3939 (an interactive voice server guides you through various options to obtain administrative information or the area of expertise you are interested in)
  • Either by using the callback functionality present on some factsheets of the site Service-Public.fr. This feature can be found in the "Who can help me" section of the relevant cards. It allows you to be called back free of charge within a maximum of 45 minutes after the request.

Persons who are deaf or hard of hearing

You can contact us via a multi-media solution (tablet, smartphone, and computer) to facilitate exchanges through the following 3 modes of communication:

  • Visio-interpretation in LSF (French sign language)
  • Instant speech transcription (real-time captioning)
  • Visio-coding in LPC (spoken language completed).

You can use this online service to contact us:

Telephone accessibility for people who are deaf or hard of hearing

Please note

Telephone accessibility service is available in part of the Allô Service Public 3939 operating hours.

  • Monday: 8:30 am to 6:15 pm
  • Tuesday: 8:30am to 1pm
  • Wednesday: 8:30am to 1pm
  • Thursday: 8:30 am to 6:15 pm
  • Friday: 1 pm to 5 pm

  • Call from metropolitan France: service free, cost of the call depending on operator
  • Call outside metropolitan France or from the foreigner: dial +33 (0) 1 73 60 39 39, accessible only from fixed position. Cost of a call + cost of the international call varies according to the country and the operators.