Démarche en ligne

Request for personal housing assistance (APL, ALF, ALS) - MSA

  • Public concernéFuture tenant, subtenant, residential resident (housing-home, nursing home, student residence, ...) responding to several conditions and falling within agricultural system
  • Nombre d’étapes4 steps
  • ConnexionWith a MSA account or via FranceConnect
  • LangueLanguage French

Go to the online procedure

Comment faire ?

The approach differs depending on whether you are already an MSA recipient or not:

Répondez aux questions successives et les réponses s’afficheront automatiquement

Recipient

  1. Scan the necessary documents
  2. Check the information transmitted
  3. Validate the request

Non-recipient

  1. Create your personal space by filling in the information
  2. Scan the necessary documents
  3. Check the information transmitted
  4. Validate the request

Your application must be accompanied by the following documents, which differ depending on whether you are a tenant or a residential resident:

Répondez aux questions successives et les réponses s’afficheront automatiquement

Tenant

Your application must be accompanied by the following documents:

  • Double-sided copy of your national identity card or passport or fighter card (with photo) or valid residence permit
  • Bank Identity Statement (Rib)
  • Attestation from your landlord proving the use (for residential use), the area and decency of the dwelling, including on the basis of Energy Performance Diagnostic (EPD)and the amount of the rent
  • Declaration of resources

The full list of documents is indicated during your online process. However, you can find out by consulting this list.

Resident

  • Double-sided copy of your national identity card or passport or fighter card (with photo) or valid residence permit
  • Bank Identity Statement (Rib)
  • Certificate of residence completed, dated and signed by the facility manager
  • Declaration of resources

The full list of documents is indicated during your online process. However, you can find out by consulting this list.

Et après ?

Your APL application is tracked directly from your online account, where you can see the status of your file (pending, ongoing, or processed).

If your LPA file is complete, the average processing time for your application is 4 to 8 weeks (about 1 month to 2 months).

In case of denial of your LPA application, you have the opportunity to challenge the decision. The appeal is preferably made by email, but it may also be transmitted by paper mail, dropped off directly with your MSA or formulated by telephone.

E-mail

The approach differs depending on whether you are already an MSA recipient or not:

Recipient

You can challenge the decision by logging into your MSA account, My Account Area, section Contact my MSA by email.

The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.

You must indicate the reason for the challenge and attach (scan) the contested decision.

In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.

In case of failure, you can then refer the matter to the AMC (Amicable Appeals Board) of the MSA.

Non-recipient

You can challenge the decision by sending an email to the MSA:

Who shall I contact

The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.

You must indicate the reason for the challenge and attach (scan) the contested decision.

In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.

In case of failure, you can then refer the matter to the AMC (Amicable Appeals Board) of the MSA.

Paper mail

You can challenge the decision by mail.

Your mail should be sent to the MSA, preferably by registered mail with acknowledgement of receipt:

Who shall I contact

The time limit for challenging the decision shall be 2 months from the date of notification rejecting your request.

You must indicate the reason for the challenge and attach the contested decision.

In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.

In case of failure, you can then refer the matter to the AMC (Amicable Appeals Board) of the MSA.

On site

You can challenge the decision by visiting the MSA:

Who shall I contact

The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.

You must state the reason for the challenge and bring the contested decision.

In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.

In case of failure, you can then refer the matter to the AMC (Amicable Appeals Board) of the MSA.

Telephone

The approach differs depending on whether you are already an MSA recipient or not:

Recipient

You can challenge the decision by contacting the MSA by phone:

Who shall I contact

The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.

You must be in possession of your beneficiary number and your PIN and select the 4 key of the voice server Claim or other request.

You must indicate the reason for the challenge.

In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.

In case of failure, you can then refer the matter to the AMC (Amicable Appeals Board) of the MSA.

Non-recipient

You can challenge the decision by contacting the MSA by phone:

Who shall I contact

The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.

You must indicate the reason for the challenge.

In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.

In case of failure, you can then refer the matter to the AMC (Amicable Appeals Board) of the MSA.

Cette démarche concerne :

J'ai réalisé une démarche administrative

Je donne mon avis sur Services Publics +. L'administration concernée me répondra.

Je donne mon avis

Verified 05 December 2025 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)