How do I use the Ombudsman of the CAF or the AMM?
Verified 22 April 2025 - Directorate for Legal and Administrative Information (Prime Minister)
The Administrative Ombudsman of the Caf: titleContent (if you are dependent on the general diet) or MSA: titleContent (if you are dependent on the farm plan) may be seized when you consider that the response to a claim is not satisfactory.
Caf
The administrative mediator of the Caf intervenes following an unsuccessful request to the services of the Caf.
Thus, it is necessary to have already tried to solve the problem (request for explanations, complaint...) by contacting the service concerned before soliciting the mediator.
The Ombudsman's action concerns individual family and social benefits (example:back-to-school allowance) paid by the CAF.
The mediator re-establishes communication between you and the services of the Caf.
Warning
The initiation of a legal action before the court ends the mediation.
The Ombudsman may be contacted by Internet or by post:
Répondez aux questions successives et les réponses s’afficheront automatiquement
Via the Internet
It all depends on whether you have a recipient account or not:
With the recipient account
To enter the mediator, it is possible to log in to your recipient account and send a message to the mediator of his Cf.
We have to go to the section Contact Us.
By email
Some Cafs have a dedicated email address mediation.
By postal mail
It is possible to contact the Ombudsman of his Cf by post.
FYI
By post, do not forget to indicate your contact details to be contacted by the Ombudsman.
In addition, it is recommended that you write the address on the envelope in black and uppercase.
MSA
The mission of the MSA mediator is to seek to resolve disputes between you and your MSA fund.
Thus, it is essential to have already made a written request to your MSA before contacting the mediator.
The Ombudsman may be asked to any dispute relating to compulsory social protection.
Examples :
- Contribution
- Solidarity allowance for the elderly
- Supplementary invalidity allowance
- Disabled adults allowance.
Warning
The Ombudsman cannot pitch intervene when litigation is initiated or a court decision has already been issued.
The Ombudsman may be contacted by Internet or by post.
In all cases, you must present:
- A clear statement of the dispute
- and the specific subject matter of the claim.
Répondez aux questions successives et les réponses s’afficheront automatiquement
Via the Internet
By postal mail
Who shall I contact
MSA Ombudsman
By mail
The Ombudsman of the AMM
19 rue de Paris
CS 50070
93013 Bobigny Cedex
Who can help me?
Find who can answer your questions in your region
If you are dependent on the general diet
Family Allowance Fund (Caf)If you are dependent on the farm plan
MSA Ombudsman
By mail
The Ombudsman of the AMM
19 rue de Paris
CS 50070
93013 Bobigny Cedex