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Request for personal housing assistance (APL, ALF, ALS) - Caf
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Your APL application is tracked directly from your online account, where you can see the status of your file (pending, ongoing, or processed).
If your LPA file is complete, the average processing time for your application is 36.5 days (approximately 1.2 months).
In case of denial of your LPA application, you have the opportunity to challenge the decision. The appeal is preferably made by email, but it may also be transmitted by paper mail, dropped off directly with your CAF or formulated by telephone.
The approach differs depending on whether you are already a caf recipient or not:
Recipient
You can challenge the decision by logging into your Caf account, My Account Area, section Contact my Caf by email.
The time limit for challenging the decision is 2 months from the notification rejecting your request.
You must indicate the reason for the challenge and attach (scan) the contested decision.
In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.
In case of failure, you can then refer the matter to the Amicable Appeals Commission (Cra) of the Caf.
Non-recipient
You can challenge the decision by sending an email to the Caf.
The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.
You must indicate the reason for the challenge and attach (scan) the contested decision.
In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.
In case of failure, you can then refer the matter to the Amicable Appeals Commission (Cra) of the Caf.
Paper mail
You can challenge the decision by mail.
Your mail must be sent to the Caf, preferably by registered mail with acknowledgement of receipt:
The time limit for challenging the decision shall be 2 months from the date of notification rejecting your request.
You must indicate the reason for the challenge and attach the contested decision.
In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.
In case of failure, you can then refer the matter to the Amicable Appeals Commission (Cra) of the Caf.
On site
You can challenge the decision by visiting the Caf:
The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.
You must state the reason for the challenge and bring the contested decision.
In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.
In case of failure, you can then refer the matter to the Amicable Appeals Commission (Cra) of the Caf.
Telephone
The approach differs depending on whether you are already a caf recipient or not:
Recipient
You can challenge the decision by contacting the Caf by phone:
The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.
You must be in possession of your beneficiary number and your PIN and select the 4 key of the voice server Claim or other request.
You must indicate the reason for the challenge.
In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.
In case of failure, you can then refer the matter to the Amicable Appeals Commission (Cra) of the Caf.
Non-recipient
You can challenge the decision by contacting the Caf by phone:
The time limit for contesting the decision shall be 2 months from the date of notification rejecting your request.
You must indicate the reason for the challenge.
In case of rejection of your appeal or failure to respond within 2 months, you can resort to a mediation.
In case of failure, you can then refer the matter to the Amicable Appeals Commission (Cra) of the Caf.
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Verified 05 December 2025 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)
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The approach differs depending on whether you are already a caf recipient or not:
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Recipient
Non-recipient
Your application must be accompanied by the following documents, which differ depending on whether you are a tenant or a residential resident:
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Tenant
The full list of documents is indicated during your online process. However, you can find out by consulting this list.
Resident
The full list of documents is indicated during your online process. However, you can find out by consulting this list.
During the process, help bubbles are displayed to explain the information to be entered. You have to click on the question marks to access them.