Visale guarantee: deposit for the tenant (unpaid and damaged)
Verified 23 January 2026 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)
What is the Visale Warranty? It's a rental deposit free, thatHousing Action granted for certain housing units rented in metropolitan France, in the Drom or in Saint Martin (Com). For this, the tenant must obtain the Housing Action visa and the landlord must accept the act of surety. In the event of rental damage or unpaid rent, Action logement first pays the landlord the amount due, and is then reimbursed by the tenant. We explain.
The rules are different depending on the location of the rental accommodation:
Île-de-France
The tenant and the landlord must not be members of the same family (grandparent, parent, or child).
FYI
Intergenerational cohabitation between a landlord over 60 years old and an alternate or a young person under 30 years old is eligible for the Visale guarantee, when it is a solidarity intergenerational cohabitation set up as part of the Cohabilis network.
The other conditions to be respected depend on the age of the tenant when signing the lease:
Répondez aux questions successives et les réponses s’afficheront automatiquement
Tenant 30 years and under
All tenants under the age of 30 (student, work-study, civil servant, employee, unemployed...) can obtain the Visale guarantee, under certain conditions. These conditions vary depending on the tenant's status.
Student or alternating
Amount of rent (including charges) | Amount of resources | Rented accommodation |
|---|---|---|
Up to €1,000 | No conditions to respect |
|
From €1,000.01 à €1,940 | The following total resources must exceed €2,000 : | |
Beyond €1,940 | The Visale guarantee is not granted | |
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Seasonal worker
Seasonal worker | Amount of rent (including charges) | Rented accommodation |
|---|---|---|
One of the following conditions must be met: | €1,940 maximum |
|
Other tenant under 30 years
Amount of rent (including charges) | Resources considered | Rented accommodation |
|---|---|---|
|
|
|
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Tenant over 30 years old
Seasonal worker
Seasonal worker | Amount of rent (including charges) | Rented accommodation |
|---|---|---|
One of the following conditions must be met: | €1,940 maximum |
|
Private sector employee (including agricultural)
This includes the employee on a contract assisted, on an interim basis, on a fixed-term contract, during the trial period of the permanent contract...
Private sector employee (including agricultural) | Amount of rent (including charges) | Resources considered | Rented accommodation | |
|---|---|---|---|---|
With a hiring promise that will take place within 3 months | No conditions to respect |
|
| Private sector housing (residential lease or mobility lease, with resolutive clause) |
With an ongoing employment contract |
| |||
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
You can find out whether or not you can get the Visale warranty using this simulator:
Test your eligibility for the Visale guarantee (tenant or landlord)
Warning
The request must be made before the signing of the lease.
The process takes place in several stages:
1. The tenant makes the application online
To apply for the Visale guarantee, the future tenant must create his personal space on the site Visale.fr:
Tenant: access to his personal space on Visale.fr
FYI
The tenant must provide several supporting documents. The tenant who is self-employed must also provide specific documents.
2. Action Logement grants its visa
Action Logement verifies whether the tenant complies with the conditions to obtain the Visale guarantee.
If so, Action Housing sends him a visa in a few working days.
The visa is used to prove to the landlord that the future tenant is eligible for the Visale guarantee.
3. The tenant shall give the landlord the visa
The tenant can download and print the visa from sound personal online account.
The tenant must give it to his future landlord.
4. The lessor shall request the act of surety
The landlord must first create his personal space on the site Visale.fr :
Landlord: access to his personal space on Visale.fr
It then indicates the number of the visa, the name of the tenant and the characteristics of the accommodation.
A proposed act of surety is automatically created. The owner must validate it.
5. Signature of the lease
Once this process has been completed, the tenant and the landlord can sign the lease, benefiting from Action Logement's guarantee.
The unpaid amounts covered depend on the rental accommodation:
Répondez aux questions successives et les réponses s’afficheront automatiquement
Private sector housing
The amount of unpaid amounts covered depends on the type of tenant:
Nature of unpaid amounts covered by the Visale guarantee | Amount covered by the Visale guarantee | |
|---|---|---|
Seasonal worker | Other tenant | |
Rents and maximum rental charges allowed | From 1 to 9 months | Up to 36 months of unpaid payments during the first 3 years of the lease |
Rental damage when the tenant leaves the dwelling permanently | Maximum 2 months rent and charges included in the lease | Maximum 2 months rent and charges included in the lease |
Movable damage | Maximum 1 month rent | Not Supported |
FYI
Action Housing also supports recovery procedure, which can go as far termination of the lease and thedeportation of the tenant, if necessary.
Beyond the first 3 years of the lease, to continue to benefit from the Visale guarantee, you will have to make a new Visale guarantee application.
Housing in the social sector
The amount of unpaid amounts covered depends on the type of tenant:
Nature of unpaid amounts covered by the Visale guarantee | Amount covered by the Visale guarantee | |
|---|---|---|
Seasonal worker | Other tenant | |
Rents and maximum rental charges allowed | From 1 to 9 months | Up to 9 months of unpaid rent and rental expenses (excluding housing subsidies) during the first 3 years of the lease |
Rental damage when the tenant leaves the dwelling permanently | Maximum 2 months rent and charges included in the lease | Not Supported |
Movable damage | Maximum 1 month rent | Not Supported |
FYI
Action logement also supports the recovery procedure, which can go as far termination of the lease and thedeportation of the tenant, if necessary.
Beyond the first 3 years of the lease, to continue to benefit from the Visale guarantee, you will have to make a new Visale guarantee application.
The lessor must comply with the following steps:
1. From the first unpaid payment
Within 15 days of unpaid payment, the landlord must claim payment of the rent from the tenant, by means of a formal notice to pay sent by registered letter with acknowledgement of receipt.
As soon as the unpaid amount exceeds the total of one month's rent and charges (net of housing assistance), the lessor can report the unpaid amount to Action Logement from its personal space online.
Example :
For €450 monthly rent and €50 monthly charges,
- When the tenant does not receive housing assistance, it is possible to declare the unpaid amount as soon as its amount exceeds €450 + €50 = €500
- When the tenant receives housing assistance from €120, it is possible to declare the unpaid amount as soon as the amount exceeds €450 + €50 - €120 = €380.
After declaration of unpaid by the lessorand in support of supporting documents, Action Housing issues a subrogative release, which the lessor must validate online.
As soon as it is validated, release subrogative allows Action Housing to:
- To pay to the lessor, within 5 working days, the amount of that receipt
- To recover from the tenant the amount of this receipt.
As long as the tenant has not repaid all of his debt Action à Logement, the lessor must, from his personal space online, update monthly on tenant account, including where the tenant has resumed payment of the rent.
FYI
Action logement proposes a summary document deadlines that the lessor must respect.
2. Where the tenant does not resume payment of the rent
Every month, the lessor must update, since its personal space online, on tenant account and declare the new unpaid amount, as well as any sums paid by the tenant.
This allows Action Logement to implement the recovery procedure and to cover the costs of this procedure. The recovery procedure can go as far as the termination of the lease and the eviction of the tenant, if necessary.
FYI
The lessor is informed of the main steps of this procedure since its personal space online.
After recovering the accommodation, the lessor must:
- Notify Action Logement of tenant's departure
- And provide Action Housing within 60 days, the balance of any account it has given to the tenant.
FYI
Action Housing offers a summary document deadlines that the lessor must respect.
Action Logement, after having paid the amounts due to the lessor within the limit of the amount taken care of, recovers these sums from the tenant.
The tenant reimbursed Action Housing according to a timeline, which may be adjusted to take account of its financial situation. The tenant can make the request within 2 months of the request for reimbursement, from his personal space online.
The tenant must pay his refunds from his personal space online.
Warning
When the tenant is not on schedule of its refunds, Action Logement may ask the judge to termination of the lease (i.e. the end of the lease).
After recovering the dwelling, the landlord 60 days to ask Action Logement to take charge of the rental damage.
For this, from its personal space online, he must provide all the documents justifying the deterioration (inventory) and repair (invoice).
Action Housing issues a release subrogative, which the lessor must validate online.
As soon as it is validated, subrogative release allows Action Housing to:
- To pay to the lessor, within 5 working days, the amount of that receipt
- To recover from the tenant the amount of this receipt.
Other region
The tenant and the landlord must not be members of the same family (grandparent, parent, or child).
FYI
Intergenerational cohabitation between a landlord over 60 years old and an alternate or a young person under 30 years old is eligible for the Visale guarantee, when it is a solidarity intergenerational cohabitation set up as part of the Cohabilis network.
According to the municipality of housing, the maximum rent not to be exceeded varies.
You can know this maximum rent using this simulator:
Know the maximum rent allowed to obtain the Visale guarantee
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Rent up to 1575 € (or 840 € for students / alternates without proof of resources)
The other conditions to be respected depend on the age of the tenant when signing the lease:
Tenant 30 years and under
All tenants under the age of 30 (student, work-study, civil servant, employee, unemployed...) can obtain the Visale guarantee, under certain conditions. These conditions vary depending on the tenant's status.
Student or alternating
Amount of rent | Amount of resources | Rented accommodation |
|---|---|---|
Up to €840 | No conditions to respect |
|
From €840.01 à €1,575 | The total of the following resources must exceed €1,680 : | |
Beyond From €1,575 | The Visale guarantee is not granted | |
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Seasonal worker
Seasonal worker | Rented accommodation | Amount of rent |
|---|---|---|
One of the following conditions must be met: |
| €1,575 maximum |
Other tenant under 30 years
Rented accommodation | Amount of rent (including charges) | Resources considered |
|---|---|---|
|
|
|
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Tenant over 30 years old
Seasonal worker
Seasonal worker | Rented accommodation | Amount of rent (including charges) |
|---|---|---|
One of the following conditions must be met: |
| €1,575 maximum |
Private sector employee (including agricultural)
This includes the employee on a contract assisted, on an interim basis, on a fixed-term contract, during the trial period of the permanent contract...
Private sector employee (including agricultural) | Rented accommodation | Amount of rent | Resources considered | |
|---|---|---|---|---|
With a hiring promise that will take place within 3 months | No conditions to respect | Private sector housing (residential lease or lease with mobility resolutive clause) |
|
|
With an ongoing employment contract |
| |||
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Rent up to 1365 € (or 680 € for students / alternates without proof of resources)
The other conditions to be respected depend on the age of the tenant when signing the lease:
Tenant 30 years and under
All tenants under the age of 30 (student, work-study, civil servant, employee, unemployed...) can obtain the Visale guarantee, under certain conditions. These conditions vary depending on the tenant's status.
Student or alternating
Amount of rent | Amount of resources | Rented accommodation |
|---|---|---|
Up to €680 | No conditions to respect |
|
From €680.01 à €1,365 | The total of the following resources must exceed €1,360 : | |
Beyond €1,365 | The Visale guarantee is not granted | |
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Seasonal worker
Seasonal worker | Rented accommodation | Amount of rent |
|---|---|---|
One of the following conditions must be met: |
| €1,365 maximum |
Other tenant under 30 years
Rented accommodation | Amount of rent (including charges) | Resources considered |
|---|---|---|
|
|
|
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
Tenant over 30 years old
Seasonal worker
Seasonal worker | Rented accommodation | Amount of rent (including charges) |
|---|---|---|
One of the following conditions must be met: |
| €1,365 maximum |
Private sector employee (including agricultural)
This includes the employee on a contract assisted, on an interim basis, on a fixed-term contract, during the trial period of the permanent contract...
Private sector employee (including agricultural) | Rented accommodation | Amount of rent | Resources considered | |
|---|---|---|---|---|
With a hiring promise that will take place within 3 months | No conditions to respect | Private sector housing (residential lease or lease with mobility resolutive clause) |
|
|
With an ongoing employment contract |
| |||
FYI
The Visale guarantee can be granted to 2 roommates on the same visa, as soon as one of them is eligible. In this case, the resources of the 2 roommates are taken into account to calculate the maximum rent.
From 3 roommatesHowever, it is recommended that each roommate sign an independent lease with the landlord. Each roommate must make an individual visa application, providing his own resources for the calculation of his maximum rent.
You can find out whether or not you can get the Visale warranty using this simulator:
Test your eligibility for the Visale guarantee (tenant or landlord)
Warning
The request must be made before the signing of the lease.
The process takes place in several stages:
1. The tenant makes the application online
To apply for the Visale guarantee, the future tenant must create his personal space on the site Visale.fr:
Tenant: access to his personal space on Visale.fr
FYI
The tenant must provide several supporting documents. The tenant who is self-employed must also provide specific documents.
2. Action Logement grants its visa
Action Logement verifies whether the tenant complies with the conditions to obtain the Visale guarantee.
If so, Action Housing sends him a visa in a few working days.
The visa is used to prove to the landlord that the future tenant is eligible for the Visale guarantee.
3. The tenant shall give the landlord the visa
The tenant can download and print the visa from sound personal online account.
The tenant must give it to his future landlord.
4. The lessor shall request the act of surety
The landlord must first create his personal space on the site Visale.fr :
Landlord: access to his personal space on Visale.fr
It then indicates the number of the visa, the name of the tenant and the characteristics of the accommodation.
A proposed act of surety is automatically created. The owner must validate it.
5. Signature of the lease
Once this process has been completed, the tenant and the landlord can sign the lease, benefiting from Action Logement's guarantee.
The unpaid amounts covered depend on the rental accommodation:
Répondez aux questions successives et les réponses s’afficheront automatiquement
Private sector housing
The amount of unpaid amounts covered depends on the type of tenant:
Nature of unpaid amounts covered by the Visale guarantee | Amount covered by the Visale guarantee | |
|---|---|---|
Seasonal worker | Other tenant | |
Rents and maximum rental charges allowed | From 1 to 9 months | Up to 36 months of unpaid payments during the first 3 years of the lease |
Rental damage when the tenant leaves the dwelling permanently | Maximum 2 months rent and charges included in the lease | Maximum 2 months rent and charges included in the lease |
Movable damage | Maximum 1 month rent | Not Supported |
FYI
Action Housing also supports recovery procedure, which can go as far termination of the lease and thedeportation of the tenant, if necessary.
Beyond the first 3 years of the lease, to continue to benefit from the Visale guarantee, you will have to make a new Visale guarantee application.
Housing in the social sector
The amount of unpaid amounts covered depends on the type of tenant:
Nature of unpaid amounts covered by the Visale guarantee | Amount covered by the Visale guarantee | |
|---|---|---|
Seasonal worker | Other tenant | |
Rents and maximum rental charges allowed | From 1 to 9 months | Up to 9 months of unpaid rent and rental expenses (excluding housing subsidies) during the first 3 years of the lease |
Rental damage when the tenant leaves the dwelling permanently | Maximum 2 months rent and charges included in the lease | Not Supported |
Movable damage | Maximum 1 month rent | Not Supported |
FYI
Action logement also supports the recovery procedure, which can go as far termination of the lease and thedeportation of the tenant, if necessary.
Beyond the first 3 years of the lease, to continue to benefit from the Visale guarantee, you will have to make a new Visale guarantee application.
The lessor must comply with the following steps:
1. From the first unpaid payment
Within 15 days of unpaid payment, the landlord must claim payment of the rent from the tenant, by means of a formal notice to pay sent by registered letter with acknowledgement of receipt.
As soon as the unpaid amount exceeds the total of one month's rent and charges (net of housing assistance), the lessor can report the unpaid amount to Action Logement from its personal space online.
Example :
For €450 monthly rent and €50 monthly charges,
- When the tenant does not receive housing assistance, it is possible to declare the unpaid amount as soon as its amount exceeds €450 + €50 = €500
- When the tenant receives housing assistance from €120, it is possible to declare the unpaid amount as soon as the amount exceeds €450 + €50 - €120 = €380.
After declaration of unpaid by the lessorand in support of supporting documents, Action Housing issues a subrogative release, which the lessor must validate online.
As soon as it is validated, release subrogative allows Action Housing to:
- To pay to the lessor, within 5 working days, the amount of that receipt
- To recover from the tenant the amount of this receipt.
As long as the tenant has not repaid all of his debt Action à Logement, the lessor must, from his personal space online, update monthly on tenant account, including where the tenant has resumed payment of the rent.
FYI
Action logement proposes a summary document deadlines that the lessor must respect.
2. Where the tenant does not resume payment of the rent
Every month, the lessor must update, since its personal space online, on tenant account and declare the new unpaid amount, as well as any sums paid by the tenant.
This allows Action Logement to implement the recovery procedure and to cover the costs of this procedure. The recovery procedure can go as far as the termination of the lease and the eviction of the tenant, if necessary.
FYI
The lessor is informed of the main steps of this procedure since its personal space online.
After recovering the accommodation, the lessor must:
- Notify Action Logement of tenant's departure
- And provide Action Housing within 60 days, the balance of any account it has given to the tenant.
FYI
Action Housing offers a summary document deadlines that the lessor must respect.
Action Logement, after having paid the amounts due to the lessor within the limit of the amount taken care of, recovers these sums from the tenant.
The tenant reimbursed Action Housing according to a timeline, which may be adjusted to take account of its financial situation. The tenant can make the request within 2 months of the request for reimbursement, from his personal space online.
The tenant must pay his refunds from his personal space online.
Warning
When the tenant is not on schedule of its refunds, Action Logement may ask the judge to termination of the lease (i.e. the end of the lease).
After recovering the dwelling, the landlord 60 days to ask Action Logement to take charge of the rental damage.
For this, from its personal space online, he must provide all the documents justifying the deterioration (inventory) and repair (invoice).
Action Housing issues a release subrogative, which the lessor must validate online.
As soon as it is validated, subrogative release allows Action Housing to:
- To pay to the lessor, within 5 working days, the amount of that receipt
- To recover from the tenant the amount of this receipt.
Overseas
The local and regional authorities concerned are Overseas Departments and Regions (Drom) and Saint Martin (COM).
The tenant and the landlord must not be members of the same family (grandparent, parent, or child).
FYI
Intergenerational cohabitation between a landlord over 60 years old and an alternate or a young person under 30 years old is eligible for the Visale guarantee, when it is a solidarity intergenerational cohabitation set up as part of the Cohabilis network.
The other conditions to be respected depend on the age of the tenant when signing the lease:
Répondez aux questions successives et les réponses s’afficheront automatiquement
Tenant 30 years and under
All tenants under the age of 30 (student, work-study, civil servant, employee, unemployed...) can obtain the Visale guarantee, under certain conditions. These conditions vary depending on the tenant's status.
Student or alternating
Amount of rent | Amount of resources | Rented accommodation |
|---|---|---|
Up to €840 | No conditions to respect |
|
From €840.01 à €1,575 | The total of the following resources must exceed €1,680 : | |
Beyond €1,575 | The Visale guarantee is not granted | |
Seasonal worker
Seasonal worker | Rented accommodation | Amount of rent |
|---|---|---|
One of the following conditions must be met: |
| €1,575 maximum |
Other tenant under 30 years
Rented accommodation | Amount of rent (including charges) | Resources considered |
|---|---|---|
|
|
|
Tenant over 30 years old
Seasonal worker
Seasonal worker | Rented accommodation | Amount of rent (including charges) |
|---|---|---|
One of the following conditions must be met: |
| €1,575 maximum |
Private sector employee (including agricultural)
This includes the employee under contract assisted, on an interim basis, on a fixed-term contract, during the trial period of his permanent contract...
Private sector employee (including agricultural) | Rented accommodation | Amount of rent | Resources considered | |
|---|---|---|---|---|
With a hiring promise that will take place within 3 months. | No conditions to respect | Private sector housing (residential lease or lease with mobility resolutive clause) |
|
|
With an ongoing employment contract |
| |||
You can find out whether or not you can get the Visale warranty using this simulator:
Test your eligibility for the Visale guarantee (tenant or landlord)
Warning
The request must be made before the signing of the lease.
The process takes place in several stages:
1. The tenant makes the application online
To apply for the Visale guarantee, the future tenant must create his personal space on the site Visale.fr:
Tenant: access to his personal space on Visale.fr
FYI
The tenant must provide several supporting documents. The tenant who is self-employed must also provide specific documents.
2. Action Logement grants its visa
Action Logement verifies whether the tenant complies with the conditions to obtain the Visale guarantee.
If so, Action Housing sends him a visa in a few working days.
The visa is used to prove to the landlord that the future tenant is eligible for the Visale guarantee.
3. The tenant shall give the landlord the visa
The tenant can download and print the visa from sound personal online account.
The tenant must give it to his future landlord.
4. The lessor shall request the act of surety
The landlord must first create his personal space on the site Visale.fr :
Landlord: access to his personal space on Visale.fr
It then indicates the number of the visa, the name of the tenant and the characteristics of the accommodation.
A proposed act of surety is automatically created. The owner must validate it.
5. Signature of the lease
Once this process has been completed, the tenant and the landlord can sign the lease, benefiting from Action Logement's guarantee.
The unpaid amounts covered depend on the rental accommodation:
Répondez aux questions successives et les réponses s’afficheront automatiquement
Private sector housing
The amount of unpaid amounts covered depends on the type of tenant:
Nature of unpaid amounts covered by the Visale guarantee | Amount covered by the Visale guarantee | |
|---|---|---|
Seasonal worker | Other tenant | |
Rents and maximum rental charges allowed | From 1 to 9 months | Up to 36 months of unpaid payments during the first 3 years of the lease |
Rental damage when the tenant leaves the dwelling permanently | Maximum 2 months rent and charges included in the lease | Maximum 2 months rent and charges included in the lease |
Movable damage | Maximum 1 month rent | Not Supported |
FYI
Action Housing also supports recovery procedure, which can go as far termination of the lease and thedeportation of the tenant, if necessary.
Beyond the first 3 years of the lease, to continue to benefit from the Visale guarantee, you will have to make a new Visale guarantee application.
Housing in the social sector
The amount of unpaid amounts covered depends on the type of tenant:
Nature of unpaid amounts covered by the Visale guarantee | Amount covered by the Visale guarantee | |
|---|---|---|
Seasonal worker | Other tenant | |
Rents and maximum rental charges allowed | From 1 to 9 months | Up to 9 months of unpaid rent and rental expenses (excluding housing subsidies) during the first 3 years of the lease |
Rental damage when the tenant leaves the dwelling permanently | Maximum 2 months rent and charges included in the lease | Not Supported |
Movable damage | Maximum 1 month rent | Not Supported |
FYI
Action logement also supports the recovery procedure, which can go as far termination of the lease and thedeportation of the tenant, if necessary.
Beyond the first 3 years of the lease, to continue to benefit from the Visale guarantee, you will have to make a new Visale guarantee application.
The lessor must comply with the following steps:
1. From the first unpaid payment
Within 15 days of unpaid payment, the landlord must claim payment of the rent from the tenant, by means of a formal notice to pay sent by registered letter with acknowledgement of receipt.
As soon as the unpaid amount exceeds the total of one month's rent and charges (net of housing assistance), the lessor can report the unpaid amount to Action Logement from its personal space online.
Example :
For €450 monthly rent and €50 monthly charges,
- When the tenant does not receive housing assistance, it is possible to declare the unpaid amount as soon as its amount exceeds €450 + €50 = €500
- When the tenant receives housing assistance from €120, it is possible to declare the unpaid amount as soon as the amount exceeds €450 + €50 - €120 = €380.
After declaration of unpaid by the lessorand in support of supporting documents, Action Housing issues a subrogative release, which the lessor must validate online.
As soon as it is validated, release subrogative allows Action Housing to:
- To pay to the lessor, within 5 working days, the amount of that receipt
- To recover from the tenant the amount of this receipt.
As long as the tenant has not repaid all of his debt Action à Logement, the lessor must, from his personal space online, update monthly on tenant account, including where the tenant has resumed payment of the rent.
FYI
Action logement proposes a summary document deadlines that the lessor must respect.
2. Where the tenant does not resume payment of the rent
Every month, the lessor must update, since its personal space online, on tenant account and declare the new unpaid amount, as well as any sums paid by the tenant.
This allows Action Logement to implement the recovery procedure and to cover the costs of this procedure. The recovery procedure can go as far as the termination of the lease and the eviction of the tenant, if necessary.
FYI
The lessor is informed of the main steps of this procedure since its personal space online.
After recovering the accommodation, the lessor must:
- Notify Action Logement of tenant's departure
- And provide Action Housing within 60 days, the balance of any account it has given to the tenant.
FYI
Action Housing offers a summary document deadlines that the lessor must respect.
After recovering the dwelling, the landlord 60 days to ask Action Logement to take charge of the rental damage.
For this, from its personal space online, he must provide all the documents justifying the deterioration (inventory) and repair (invoice).
Action Housing issues a release subrogative, which the lessor must validate online.
As soon as it is validated, subrogative release allows Action Housing to:
- To pay to the lessor, within 5 working days, the amount of that receipt
- To recover from the tenant the amount of this receipt.
Action Logement, after having paid the amounts due to the lessor within the limit of the amount taken care of, recovers these sums from the tenant.
The tenant reimbursed Action Housing according to a timeline, which may be adjusted to take account of its financial situation. The tenant can make the request within 2 months of the request for reimbursement, from his personal space online.
The tenant must pay his refunds from his personal space online.
Warning
When the tenant is not on schedule of its refunds, Action Logement may ask the judge to termination of the lease (i.e. the end of the lease).
Who can help me?
Find who can answer your questions in your region
By phone
0970 800 800 (non-surcharged number)
From Monday to Friday, from 9am to 6pm (metropolitan times)
Bring your company's Siret number (indicated on the payslip) to facilitate the handling of your call.
On site
Contact details agencies
Support, advice and prevention service in case of risk of eviction due to unpaid rent. This service informs tenants, such as landlords, free of charge.
By phone
0,805,160,075 monday to friday
Toll-free number: free call and service, from a landline or mobile phone
Service Public
Service Public
Housing action
Housing action
Housing action
Housing action
Housing action
