Démarche en ligne

Follow a letter or a parcel on the website laposte.fr

  • Public concernéAny person wishing to follow a letter or a parcel sent by La Poste
  • CoûtService free
  • Nombre d’étapes3 steps
  • LangueLanguage French

Go to the online procedure

Comment faire ?

  1. Enter the tracking number or the transit notification
  2. Click on the “Search” button
  3. Get tracking your letter or parcel

In case of difficulty, it is possible to contact consumer service Post Office.

Who shall I contact

  • By phone

    3631

    Monday to Friday from 8:30 am to 7 pm and Saturday from 8:30 am to 1 pm

    Gray or unmarked number: cost of a call to a landline and free service, from a landline or mobile phone

    International customer service: 0 810 821 821 from Monday to Friday from 8am to 7pm

    By mail

    Access to contact form

    By post

    Consumer Service

    99,999 LA POSTE

Number of follow-up or of the notice of passage

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Verified 24 February 2026 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)