Démarche en ligne

Assistance for victims of cyber malware - 17Cyber

  • Private, company, association or administration victim of a online or phone scamwho wishes to know what type of act it is (phishinghacking of an electronic device, hacking a user accountreceiving a fraudulent message, etc.).
  • Service free
  • Language French

Go to the online procedure

Comment faire ?

  1. Click on « Do the diagnosis of your situation’
  2. Specify its status (individual, company, association or administration)

Depending on the status chosen, the following steps are not the same:

Private
  1. Say by which medium an illegal act has taken place (sending a message, website, etc.)
  2. Specify the act illegal (e.g. hacking into a computer)
Company, combination or administration
  1. Indicate its postal code
  2. Specify its need : victim of cyber malware
  3. Say by which medium an illegal act has taken place (sending a message, website, etc.)
  4. Specify the act illegal (e.g. illegal modification of the website)

Et après ?

Immediately after the search, a diagnosis is carried out and allows to determine the illegal act committed and the steps that can be company.

If there is still any doubt about the situation, it is possible to exchange with an advisor of the 17Cyber service.

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Verified 10 November 2026 - Public Service / (Prime Minister)