Démarche en ligne

Referring the matter to the RATP mediator

  • Offender having a dispute with the RATP or one of its subsidiaries
  • Service free
  • 4 steps
  • Language French, English, German
  • The request must be made within 3 months for an unsettled report (the time limit is extended to 1 year for a set minutes)

Go to the online procedure

Comment faire ?

  • Reply questions to provide information relevant to the study of the application
  • Indicate his coordinates
  • Explain why mediation is requested
  • Send the request

Scan proof of purchase of ticket

Et après ?

After sending the request, a confirmation message is displayed. It indicates the number assigned to the application and allows you to download or print the document entered.

An acknowledgement of receipt confirming the admissibility of the application shall be sent in a delay of 3 weeks

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Verified 23 July 2026 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)