Démarche en ligne

Request mediation from the Ombudsman of the Economic and Financial Ministries

  • Private in litigation with administration of ministry of finance who has received a rejection (total or partial) of claim addressed to the administration concerned
  • Service free
  • 3 to 4 steps, depending on the situation
  • Login by FranceConnect or with an account demarche.numerique.gouv.fr by login (email and password)

Go to the online procedure

Comment faire ?

The approach depends on your situation:

Répondez aux questions successives et les réponses s’afficheront automatiquement

You connect via FranceConnect

  1. Access the online approach by connecting via FranceConnect
  2. Fill the form
  3. Attach the evidence of his situation

You sign in with an account on demarche.numerique.gouv.fr

You already have an account on demarche.numerique.gouv.fr
  1. Access to the online process by logging in to his account demarche.numerique.gouv.fr (with his login, email and password)
  2. Fill the form
  3. Attach the evidence of his situation
You do not have an account on demarche.numerique.gouv.fr
  1. Create his account demarche.numerique.gouv.fr with his identifiers (email and password)
  2. Access the online approach
  3. Fill the form
  4. Attach the evidence of his situation

You should check the following:

  • Responses that the administration has made to your prior claims
  • Other supporting documents

Et après ?

The mediator's handling of your case is done in several steps:

  1. You receive an acknowledgement of receipt.
  2. The mediator handles your case by contacting the tax authorities. He may ask you for further information.
  3. The mediator makes a recommendation (this is a solution proposed to the user and the administration, which everyone is free to accept or not).

  • Acknowledgement of receipt: within 2 days
  • Processing of the file: within 3 months for more than 80% of requests

Warning  

The time limit for bringing legal proceedings (2 months from the decision of the tax authorities) is not interrupted by the intervention of the Ombudsman. But you can bringing the case to justice at the same time as you refer the matter to the mediator.

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Verified 22 May 2026 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)