Démarche en ligne

Referral to the National Energy Ombudsman online

  • Private, micro-company, non-profit association, local authority, syndicate of co-owners
  • Service free
  • 5 steps
  • Language French
  • After addressing a written complaint if you do not receive a response within a certain period of time, you can contact your energy supplier or distribution system operator 2 months or if you are not satisfied with the answer. The request must be made within 10 months following the written complaint. This claim must be dated less than a year.

Go to the online procedure

Comment faire ?

  1. Describe the nature of the dispute
  2. Specify the preliminary steps taken
  3. Expose the elements of the dispute
  4. Indicate his coordinates
  5. Validate the submission of the dossier

  • Copy your written complaint to the energy supplier or distribution system operator
  • Any useful document the examination of the file (for example, invoice).

FYI  

The documents must be sent in a scanned version.

Et après ?

The mediator formulates a written recommendation to resolve the dispute within a period of 90 days (about 3 months). In the case of complex cases, this period may be extended. The mediator then informs the parties.

If the recommendation of the mediator does not resolve the dispute, it is possible to make a appeal to the court of your place of residence.

Cette démarche concerne :

J'ai réalisé une démarche administrative

Je donne mon avis sur Services Publics +. L'administration concernée me répondra.

Je donne mon avis

Verified 14 October 2026 - Public Service / (Prime Minister)