Abusive telephone solicitation, voice or SMS spam: what to do? - SMS Spam 

Verified 01 mars 2023 - Directorate for Legal and Administrative Information (Prime Minister)

Your situation

  • SMS Spam
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Spam via SMS is an unwanted SMS. This text message prompts you to call back a surcharged number of type 089..., 081... or 082.... to pretend a win in a lottery for example. Such practices may be part of a attempted fraud.

You can also receive commercial offers by SMS without wanting to swindle you.

The company usually offers to send the message STOP by SMS to stop these SMS.

To block an unwanted message received via SMS, you must forward the message to the number 33700.

To make this message easier to process, do not add any comments.

Who shall I contact

When you report SMS spam to 33700, it is sent to the mobile operator that issued the number used for spam and to your mobile operator (if it is not the same). They can then conduct various shares :

  • Cut the overcharged SMS number that SMS SPAM prompts you to send a message to
  • Cut the premium phone number that SMS SPAM prompts you to call (number starting with 08, or 4-digit number starting with 3)
  • Cut the sender number of SMS SPAM (number starting with 06, 07, or +336, or +337)
  • In the most serious cases, a complaint may be lodged with the police services concerned.

The more reports there are, the more action the various players can take to combat SMS spam.

Sending a text message to 33,700 is free if you are a customer of one of the following operators:

  • Auchan Telecom
  • Bouygues Telecom
  • CIC Mobile
  • Cofidis Mobile
  • Mobile Mutual Credit
  • Mobile NRJ
  • Orange
  • SFR

For other operators, the service may cost the price of a normal SMS.

In addition, some phones offer to block spam by SMS. Your operator can offer such an application.

After you forward the message to 33700, you receive the following message from 33700: "To complete your report, return the number that sent you the spam message to 33700". A last message on 33700 informs you that the report is complete.

To make this message easier to process, do not add any comments to your message.

When you report spam to 33700, the effect is not immediate. Handling spam requires the operator to have received multiple reports and take action that may take time to implement.

Who can help me?

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