What recourse is there if the identity card or passport file is refused?

Verified 08 March 2021 - Directorate of Legal and Administrative Information (Prime Minister), Ministry of the Interior, Ministry of Europe and Foreign Affairs

What applies to you ?

Which administration rejected your case?
Where did you make your request?

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      When applying for an identity card or passport, you may encounter difficulties that you consider unjustified. Your means of redress depend on the administration that rejected your case.

      By the town hall

      The City Hall is responsible for receiving users, registering the request and transmitting them to the Center of Expertise and Resource Titles (Cert). It is not up to the Commission to accept or reject a file.

      If you encounter difficulties with the city council, you can contact the Cert by mail to inform them of the situation.

      Répondez aux questions successives et les réponses s’afficheront automatiquement

      Auvergne-Rhône-Alpes

      Burgundy-Franche-Comté

      Brittany

      Center-Val de Loire

      Corsica

      Grand Est

      Who shall I contact

      Hauts-de-France

      Who shall I contact

      Île-de-France

      Paris (75)
      Who shall I contact

      • Postal address:

        Police prefecture

        DPG - 2nd office

        9 boulevard du Palais

        75195 Paris cedex 04

      Seine-et-Marne (77)
      Yvelines (78)
      Essonne (91)
      Hauts-de-Seine (92)
      Seine-Saint-Denis (93)
      Val-de-Marne (94)
      Val-d'Oise (95)

      Normandy

      Nouvelle Aquitaine

      Who shall I contact

      Occitanie

      Who shall I contact

      Pays de la Loire

      Who shall I contact

      Provence-Alpes-Côte d'Azur (Paca)

      Overseas

      Guadeloupe (971)
      Guiana (973)
      La Réunion (974)
      Martinique (972)
      Mayotte (976)

      By Cert (Prefecture)

      You can appeal graceful by writing to the Center of Expertise and Resources Titles (Cert).

      Répondez aux questions successives et les réponses s’afficheront automatiquement

      Auvergne-Rhône-Alpes

      Burgundy-Franche-Comté

      Brittany

      Center-Val de Loire

      Corsica

      Grand Est

      Who shall I contact

      Hauts-de-France

      Who shall I contact

      Île-de-France

      Paris (75)
      Who shall I contact

      • Postal address:

        Police prefecture

        DPG - 2nd office

        9 boulevard du Palais

        75195 Paris cedex 04

      Seine-et-Marne (77)
      Yvelines (78)
      Essonne (91)
      Hauts-de-Seine (92)
      Seine-Saint-Denis (93)
      Val-de-Marne (94)
      Val-d'Oise (95)

      Normandy

      Nouvelle Aquitaine

      Who shall I contact

      Occitanie

      Who shall I contact

      Pays de la Loire

      Who shall I contact

      Provence-Alpes-Côte d'Azur (Paca)

      Overseas

      Guadeloupe (971)
      Guiana (973)
      La Réunion (974)
      Martinique (972)
      Mayotte (976)

      You can also exercise a hierarchical remedy to be addressed to the Directorate of Civil Liberties and Legal Affairs (DLPAJ) of the Ministry of the Interior.

      Finally, if your efforts remain unsuccessful, you can contact the services of the Defender of Rights.

      Enter the Defender of Rights online

      FYI  

      You can also to bring an action before the Administrative Tribunal.

      By the Consulate (or Embassy)

      If your file is refused at the consulate or embassy counter, you can send a ex gratia appeal to the consul general or ambassador.

      you can send a hierarchical remedy at the French foreigner Service of the Ministry of Foreign Affairs.

      If your efforts remain unsuccessful, it is possible to contact the services of the Defender of Rights.

      Enter the Defender of Rights online

      FYI  

      You can also to bring an action before the Administrative Tribunal.