Motorway troubleshooting: what are the rules and rates?

Verified 01 January 2026 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)

In the event of a breakdown on a motorway, only an approved troubleshooting company is permitted to intervene. Rates are regulated.

On a highway conceded, only one Approved Troubleshooting company is authorized to intervene.

You must prevent the motorway operator who will contact the authorized convenience store.

You can use a emergency bollard to call him.

Please note

In the event of a breakdown, you must endeavor to clear the roadway as far as possible from the traffic lanes and ensure the vehicle advance warning.

The convenience store must arrive on the premises within 30 minutes of calling the emergency kiosk.

In the event of a minor breakdown, the convenience store takes care of the movement of the vehicle and its on-site repair.

If an on-site repair is not possible, the convenience store provides towing of your immobilized vehicle.

Your vehicle is towed:

  • at the garage of the intervention vehicle,
  • or, at your request, at a location less than 5 km from the motorway or expressway exit.

The rates are regulated and vary, in particular, according to whether the breakdown is carried out on site or with towing:

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On-site troubleshooting

Rates vary according to the time of the repair:

From Monday to Friday, from 8am to 6pm

The price TTC: titleContent of the troubleshooting operation for a vehicle whose PTAC: titleContent is less than 3.5 tons is €151.00.

Any supplies are charged extra.

Monday to Friday from 6 pm to 8 am, Saturdays, Sundays and holidays

The price TTC: titleContent of the troubleshooting operation for a vehicle whose PTAC: titleContent is less than 3.5 tons is €226.50.

Any supplies are charged extra.

Troubleshooting with towing

Rates vary according to the time of the repair and the weight of the vehicle:

From Monday to Friday, from 8am to 6pm

The price TTC: titleContent of the troubleshooting operation varies according to the weight of the vehicle:

  • Vehicle whose PTAC: titleContent shall not exceed 1,8 tons: €151.00
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €186.72.
Monday to Friday from 6 pm to 8 am, Saturdays, Sundays and holidays

The price TTC: titleContent of the troubleshooting operation varies according to the weight of the vehicle:

  • Vehicle whose PTAC: titleContent is less than or equal to 1,8 tons: €226.50
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €280.08.

FYI  

Information on tariffs is displayed in the vehicle cab troubleshooting. After troubleshooting or evacuation, the convenience store must give you a invoice indicating the services provided and their price.

You can report to the DGCCRF: titleContent using the Signal Conso online service:

Signal Conso: report a problem with a professional

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Who can help me?

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  • For further information on the applicable regulations and guidance in case of dispute

    0809 540 550 DGCCRF - ConsoResponse

    Are you having a problem following a purchase? Do you have a question about a point of law before buying or ordering?

    You can get an answer from an agent of the DGCCRF: titleContent by calling the 0809,540,550.

    Opening hours of the service:

    Number not overtaxed

    • Monday and Tuesday: from 8.30am to 12.30pm and from 1.15pm to 5.15pm
    • Wednesday: from 1:15 pm to 5:15 pm
    • Thursday: from 8.30 am to 12.30 pm
    • Friday: from 8:30 am to 4 pm