Tutorials Public Service

Verified 01 October 2025 - Directorate of Legal and Administrative Information (Prime Minister)

The Public Service website provides public officials who welcome users with resources to optimize the quality of the information provided.

The modular offer is designed to support and equip them on a daily basis.

Based on different formats – webinars, practical guides, infographics – and a collaborative space, the objective is to facilitate the exercise of their missions by offering them useful and adapted content.

The offer was built with the administrative agents, from their concrete uses and needs.

The Public Service tutorials allow each agent to benefit from reliable content, up-to-date information and guided tours related to their daily lives.

Vidéo - Public Service tutorials - An offer to support administrative caregivers

Hello, I am Sophie Gaudron and I work for Service-Public.gouv.fr. 

Service Public is the official website of the French administration. 

It allows citizens to easily access the law and find the information that is necessary to carry out their procedures. Are you administrative assistants? I have something for you! We know that you don't have much time and that your days are full. We also know that you need information that is official and up to date. We know that you want practical and reliable tools. That's why we created. Public Service tutorials. But what exactly are Public Service tutorials? We'll explain it to you right away! 

Public Service tutorials are a modular offer to make your daily life easier.  

- Webinars 

- Guides 

- Tutorials 

- Infographics  

- Collaborative space 

An offer built WITH administrative carers, FOR administrative carers. 

With this toolkit, save time, benefit from a flexible offer and find concrete resources. 

An offer in three parts:  

1. Interactive webinars on Teams 

2. Mentor Learning Kit 

3. Collaborative space on the Partner Space 

There you go! You now know what Public Service tutorials are. Know that this offer is constantly evolving to always stay as close as possible to your needs. Do not hesitate to share them around you and invite all your colleagues to discover Les tutos Service Public. A big thank you to you. 

 

Our values

Free: The Public Service tutorials are intended for all professional administrative caregivers. They are available free of charge.

Neutrality: the offer guarantees neutral and official information.

Support: a communication channel designed for public officials allows them to exchange between peers and with the Public Service team

Webinars all year round for public officials

Launched in March 2025, this offer has already brought together France services advisors and general secretaries of town hall around practical themes such as: “How to use the Public Service site to facilitate your daily life”, “All about the simulators of Public Service” or “How the directory of the administration can guide you”.

An educational kit on Mentor

In addition to the webinars, Les tutos Service Public deployed a fun course on the interministerial platform Mentor, accessible here. On the agenda:

  • tutorials,
  • quizzes,
  • PDF guides,
  • downloadable infographics.

The objective of this module: better use the site Public Service, discover reusable features in the exercise of their profession.

A collaborative space

In order to support the work of professional administrative caregivers, Public Service tutorials offer a dedicated communication channel on the Public Service Partner Area. This peer-to-peer support space allows you to exchange with the Public Service team and regularly find information.

You are a professional administrative assistant (general secretary of town hall, France Services advisor, digital advisor, etc.) and you want to exchange with us?

Do not hesitate to write to us at: lestutosservicepublic@dila.gouv.fr

You can also find us on the Partner Area Tutorials Public Service, channel exclusively reserved for public officials and accessible by registration.