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Démarche en ligne
Health and social: make a claim or report online
Anyone wishing make (for herself or another person) a claim on the operation or the billing of a hospital,of a Ehpad or a help desk to the person or a reporting from inappropriate or disrespectful behavior in the context of healing or a accompaniment or report one situation of abuse towards a vulnerable adult person in a establishment or at home
4 steps
With a account demarche.numerique.gouv.fr
Language French
We must first contact the establishment or professional for try to resolve the problem directly. If you do not get a satisfactory answer or if you cannot contact him, you can use the online approach.
Sign in the online process with your email address and password. If you don't have an account, create it and then start the process.
Fill in the questionnaire
Attach only linked documents with your file (for example: an invoice, an email exchange with an establishment or a transport business). To protect your personal data, do not send health records or medical documents.
Confirm the wish to lodge a complaint or report
The online approach complements existing arrangements to make a complaint or report of abuse in the health, medico-social or social sector, including number 3133 dedicated to situations of mistreatment of adults in vulnerable situations, user commissions in health facilities or qualified persons in the social and medico-social sector.
FYI
In case of serious and imminent danger, contact first aid:
Comment faire ?
The online approach complements existing arrangements to make a complaint or report of abuse in the health, medico-social or social sector, including number 3133 dedicated to situations of mistreatment of adults in vulnerable situations, user commissions in health facilities or qualified persons in the social and medico-social sector.
FYI
In case of serious and imminent danger, contact first aid:
If the alert concerns violence against a minor, contact the device 119 - Allô Enfance en Danger.
If you are a health professional and want to report inappropriate behavior or serious fact, you should use the serious adverse event reporting portal.