Démarche en ligne

Online Dispute Resolution - Domestic or EU Procurement

An online one-stop shop for consumers and merchants in the European Union to resolve their disputes regarding domestic or EU purchases.

This is a amicable mode dispute resolution.

Disputes shall be forwarded to the national alternative dispute resolution bodies that are connected to the platform.

    Go to the online procedure

    For details, please use the practical information sheets :

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    Émetteur de la démarche en ligne : European Commission

    Verified 11 March 2026 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)