Can I get a credit card swallowed by a cash machine?
Verified 23 September 2026 - Public Service / (Prime Minister)
If your credit card has been swallowed by a cash machine, you may or may not be able to recover it depending on the reason for its confiscation. Here is the information you need to know.
For your information, each ATM has an emergency number to call in the event of a sudden outage or a complaint.
There are several reasons why a card is swallowed. If your card has been confiscated, do not hesitate to opposition if you suspect attempted fraud.
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Manipulation error
Your credit card can be swallowed by the ATM, as a security measure, for one of the following reasons:
- You typed an incorrect code 3 times in a row
- You have waited too long to retrieve your card after your withdrawal or account consultation operation.
In these cases, the possibility of collecting your card depends on the geographical location of the distributor.
Agency-backed distributor
If the distributor is backed by an agency that is open, you must contact that agency directly (and not your bank). You will need to prove your identity to recover your card.
Please note
For security reasons, some bank branches do not have access to ATMs and will not be able to collect your card.
If the agency is closed or if it does not have access to the distributor, do immediately opposition to prevent fraudulent use of your card.
You can object directly with your bank either on your mobile application, on your online customer area, or by calling the special number provided by your bank.
If you are unable to reach your bank, you can call the interbank opposition server (paid service) which will direct your call to the relevant opposition center.
Who shall I contact
Allows you to immediately object on your credit card.
By phone
0 892 705 705
Open 7 days a week and 24 hours a day.
Purple or increased number: cost of a call to a landline + paid service, from a landline or mobile phone.
Your bank then orders a new card that you will receive in a few days.
Isolated dispenser
Do immediately opposition to prevent fraudulent use of your card.
You can object directly with your bank either on your mobile application, on your online customer area, or by calling the special number provided by your bank.
If you are unable to reach your bank, you can call the interbank opposition server (paid service) which will direct your call to the relevant opposition center.
Who shall I contact
Allows you to immediately object on your credit card.
By phone
0 892 705 705
Open 7 days a week and 24 hours a day.
Purple or increased number: cost of a call to a landline + paid service, from a landline or mobile phone.
Your bank then orders a new card that will reach you in a few days.
Invalid card (deadline exceeded, declared stolen...))
Your credit card may be swallowed by the ATM for one of the following reasons:
- Its expiry date has passed
- You did opposition on your card. This is particularly the case if you have declared it lost or stolen.
In these cases, you cannot recover your card. You must then contact your bank and request a new map.
Card confiscated at the request of the bank
Your bank card can be swallowed by the ATM at your bank's request, if they believe you are making one misuse.
Your bank may request confiscation without prior notice.
In this case, you cannot recover your card. You need to contact your bank.
You may be enrolled in Central Checks File (FCC) for a maximum of 2 years, and as long as you do not regularize your situation with your bank.
Technical problem with the ATM
Your credit card may be swallowed by the ATM due to a technical failure.
In this case, the possibility of retrieving your card depends on the geographical location of the distributor.
Agency-backed distributor
If the distributor is backed by an agency that is open, you must contact that agency directly (and not your bank). You will need to prove your identity to recover your card.
Please note
For security reasons, some bank branches do not have access to ATMs and will not be able to collect your card.
If the agency is closed or if it does not have access to the distributor, do immediately opposition to prevent fraudulent use of your card.
You can object directly with your bank either on your mobile application, on your online customer area, or by calling the special number provided by your bank.
If you are unable to reach your bank, you can call the interbank opposition server (paid service) which will direct your call to the relevant opposition center.
Who shall I contact
Allows you to immediately object on your credit card.
By phone
0 892 705 705
Open 7 days a week and 24 hours a day.
Purple or increased number: cost of a call to a landline + paid service, from a landline or mobile phone.
Your bank then orders a new card that you will receive in a few days.
Isolated dispenser
Do immediately opposition to prevent fraudulent use of your card.
You can object directly with your bank either on your mobile application, on your online customer area, or by calling the special number provided by your bank.
If you are unable to reach your bank, you can call the interbank opposition server (paid service) which will direct your call to the relevant opposition center.
Who shall I contact
Allows you to immediately object on your credit card.
By phone
0 892 705 705
Open 7 days a week and 24 hours a day.
Purple or increased number: cost of a call to a landline + paid service, from a landline or mobile phone.
Your bank then orders a new card that will reach you in a few days.
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